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Mack Increases Customer Uptime Without Disrupting Schedules


2/28/2017

Mack Trucks launched Mack® Over The Air (OTA) to allow customers to update software without disrupting their schedules, increasing operational efficiency and uptime. The update was announced in Nashville, Tennessee at the American Trucking Associations’ Technology & Maintenance Council annual meeting on February 28, 2017.

“Mack Over The Air represents the next step in Mack’s industry-leading approach to uptime,” said David Pardue, vice president of connected vehicles and uptime services for Mack Trucks. “Our customers can now make these updates whenever and wherever it is convenient for them.”

Mack provides two categories of software updates through Mack Over The Air: one for powertrain components, and the other for vehicle parameters such as road speed limits, optimizing performance particularly for customers with trucks that change duty cycles based on factors such as economics, load type and geographic area.

To deliver the software updates directly to customers with minimal interruption to their operations, Mack Over The Air capitalizes on fully integrated Mack GuardDog® Connect telematics hardware.

GuardDog Connect comes standard on every Mack model equipped with a Mack engine and provides proactive monitoring and repair planning, enabling real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install. Combined with Mack ASIST and Mack’s live OneCall™ uptime agents, GuardDog Connect delivers the right mix of people and technology to provide decision-critical information to maximize customer uptime.

Mack Over The Air will be available for all Mack models equipped with GuardDog Connect and Mack’s 2017 engines. For more information, please contact a CIT Trucks dealership near you.

CIT Trucks, LLC is a full-line, commercial truck dealership group representing Kenworth Truck Company, Volvo Trucks North America, Mack Trucks, and Isuzu Commercial Trucks of America.  Serving territories in Illinois, Missouri and Indiana, the dealerships offer the best in New and Used Truck Sales, an extensive Parts inventory, the finest in truck Service and maintenance, and state of the art Body repair.  In addition, CIT Trucks offers in-house rental and leasing through Central Truck Leasing and finance solutions with Central Truck Finance to their customers. More information can be found at www.cittrucks.com.